by Helix Carpet Cleaning
Helix Carpet Cleaning is our directly owned subsidiary for onsite textile cleaning. We operate as two separate entities with the mindset that training specialist in each division is of utmost importance when it comes to delivering high-quality service. With Helix Carpet Cleaning we’ve incorporated a revolutionary new method that combines plant-based encapsulant protector with steam cleaning for a residue-free, eco-friendly clean. This encapsulation enhanced steam cleaning method provides a green cleaning that is both highly effective and longer lasting than detergent-based hot water extraction. We are an IICRC Certified Firm with an amazing team of unique and highly skilled and trained professionals. Whether your floor care project is residential or commercial, you’ll find that our cleaning services will exceed your expectations. Our strategy for success is to utilize special cleaning techniques and solutions, the most advanced steam cleaning equipment, and continual training for our outstanding team of textile specialist. From our family to yours, thank you for choosing Helix Carpet Cleaning; “Technology Enhanced Cleaning Solutions”.
- Protect Walls & Floors
- Light Furniture Moving †
- Basic Spot Cleaning
- Traffic Lane Conditioning
- Encapsulation Steam Cleaning
- Protect Walls & Floors
- Light Furniture Moving †
- Basic Spot Cleaning †
- Fiber Preconditioning
- Encapsulation Steam Cleaning†
- Helix Package Plus,
- WoolSafe Pre-Conditioning†
- Power Scrubbing†
- WoolSafe Spot Treatment†
- Encapsulate and Extract
Onsite Area Rugs
- Protect Walls & Floors
- Light Furniture Moving†
- Wall-to-Wall Preconditioning
- Rotary Extraction Rinse
Tile & Grout
- Specialty Stain Treatment†
- Topical Pet Treatments
- Flash Extract Pet Treatments
- CRB Power Scrubbing†
- Gentle Hand Scrub
- Heavy Item Moving
- Rotovac Rejuvination
- *ScotchGard Protector*
Terms & Definitions
When you’re a true professional it’s important to know exactly what type of fiber you’re working with. Of course, the obvious synthetic fibers don’t require this test, but in the event that there is any doubt your technician will perform a fiber test free of charge.
PROTECT WALLS AND CORNERS
We treat your home with the same respect that we treat our own homes. To avoid leaving scuffs and chipped corners we use 18? tall corner guards and Teflon coated non-abrasive, non-marring hoses.
This is the final touch. Once we have satisfactorily cleaned all carpeted surface we will groom the fibers to stand them up. This leaves the areas looking beautiful and fluffy, but also helps to speed up the dry time and allow the fibers to retain a standing position in traffic lane areas.
BASIC SPOT CLEANING
We know life isn’t perfect so food and drink spills are going to occur. With all packages, we include a basic spot cleaning. Basic spot cleaning consists of our technicians using a general enzyme spotter to treat all organic and basic stains (If excessive food and beverage stains are present a Deep Clean will be necessary).
TRAFFIC LANE CONDITIONING
Traffic lanes take the most amount of abuse when it comes to the wear and tear of carpet. To help revive these high-wear areas we apply a product specifically formulated to suspend the soil in these areas (If intense traffic lane areas exist a Deep Clean will be necessary).
STEAM ACTIVATED CARPET CLEANING
As heat temperature raises, so does a cleaning solutions effectiveness. Our equipment is custom built to achieve the highest vacuum power, most intense pump pressures, and the safest high-temperature producing steam chambers.
NATURAL DEODORIZER/NATURAL DISINFECTANT
Helix Carpet Cleaning uses a cleaning technique which utilizes a product called all-fiber rinse. This eliminates positive ion problem and residue left behind by shampoo or cheap detergent based cleaning techniques. Our all-fiber solution has a disinfectant agent that is approved for safe use in hospitals, is hypo-allergenic, and has a very light “fresh” scent to it.
Included in our “Deep Clean” and “Restore” packages is HEPA pre-vacuuming. We keep our arsenal up-to-date with the most advanced HEPA qualified vacuum cleaners. This offers the deepest contaminant and dander removal while keeping your home micro-particle free. If you or your loved ones suffer from asthma or seasonal allergies you’ll recognize the difference immediately.
Enzyme based cleaning agents are some of the most natural, yet powerful cleaning agents available. Enzyme boosters are excellent for improved traffic lane conditioning, food and beverage stain removal, and topical pet odor removal.
TOPICAL PET TREATMENTS
Most light pet stains that are surface-level can be removed with a topical pet treatment. Some discolorations and stains may be permanent, or require a deeper level of cleaning, based on several factors including: intensity, length of time the stain has been present, and the type of products that have been used to attempt the stain removal.
This is one of our many unique features that sets us apart from the crowd. Helix Carpet Cleaning utilizes its own method known as power scrubbing. Our counter-rotating brush machines (CRB) has been approved by the majority of name brand carpet manufacturers including the industry leaders Mohawk and Shaw. Power scrubbing is an application of counter-rotating brushes that safely and effectively agitates the pre-conditioner into the fibers. This extra attention to detail breaks loose hardened soil and spots while lifting the pile of the carpet. This process has proven to be effective for cleaner carpets that last longer and continue to stay more resilient. Power scrubbing is performed after the spot cleaning and traffic lane conditioning, but before the final rinse of the Steam Activated Carpet Cleaning. By adding this feature we are achieving the equivalent of having your carpets cleaned twice in one visit.
BASIC ODOR ENCAPSULATE
This product is applied on an “as-needed” basis. In order to neutralize light odors caused by foods, pets, or various odor causing problems, our technicians will apply Molecular Modifier. This product is an odor neutralizer rather than a deodorizer. It is designed to balance out odors and fade away into the carpet after performing its neutralization of the odors. This way you are left with only the smell of your home rather than overbearing synthetic deodorizers which dissipate and completely evaporate away in a matter of hours or days.
LIGHT FURNITURE MOVING
In order to assist you with a contaminate free home we will gladly assist with moving furniture up to 75 lbs. We limit furniture moving to a maximum of 7 pieces per room/area. Our technicians are trained to only move furniture that is free of delicate or breakable items such as table lamps, picture frames, and decorations. For insurance purposes, Helix Carpet Cleaning cannot move electronic, antique, instrumental, delicate, glass, or high-value items. Couches and chairs exceeding 75 lbs. will be moved forward, cleaned under, then moved back to their position. However, due to the complications and potential break hazards of brackets we do not move connected sectionals.
This feature is available only to “Restore” package orders of 3 or more rooms/areas. “Restore” cleanings take considerably more time to achieve so we will accommodate your needs as soon as possible; taking the proper amount of appointment windows in order to ensure we have enough time to complete a thorough and complete service. If needed we will dedicate an entire truck to just your home for the entire day. This way we have all the time we could possibly need to complete a job that will be sure to turn you into a fan for life.
Before beginning our HEPA pre-vacuum we will lift the pile of your carpet to ensure the maximum dander, grime, and dirt removal. This extra step is a highly valuable, but often overlooked step in the carpet cleaning world.
HEAVY ITEM MOVING
Heavy item moving includes items up to 200 lbs. The same terms apply to “heavy item moving” as with “light item moving.”
Technicians will go the extra step to clean all “safely-reachable” baseboards and edges in each room that we clean with the “Restore” package.
Helix Carpet Cleaning believes in protecting your investment. Many companies will offer “carpet protector” as part of their cleaning packages, but are vague about the exact product used. We are proud to say we use Scotchgard exclusively.
After we have completely cleaned each room to it’s the best condition we utilize a new technology in the air mover world, air pods; which provide continuous flow to each room until we leave the job. With the use of airpods, we have achieved dry times as fast as 45 minutes! Not all carpets will dry this fast of course, but the product stands for itself in terms of added value.
ROTOVAC STEAM EXTRACTION
We’re proud to use the best-of-the-best when it comes to equipment. This revolutionary tool allows us to not only provide the absolute best and most thorough cleaning but also achieve the fastest dry times possible. Once you experience the amazing results of this service you’ll only request the Rotovac cleaning for every cleaning moving forward.
Terms & Conditions
Each room/area is limited to a maximum of 200 sq. ft. Minimum order of (2) two rooms/areas. Due to insurance policies, Helix Carpet Cleaning cannot move electronic, antique, instrumental, glass, delicate, or high-value items. Pre-vacuuming is not an included part of our process and is required by the client prior to our arrival, but no more than 6-hours before the appointment. In the event that the carpets require a pre-vacuuming to properly steam clean the carpets a fee of $7/area will apply. Staircases may be used as an area for up to 15 steps. Additional, steps thereafter will be billed in accordance with the package chosen (Ex. “Refresh” package = $2/step, “Deep Clean” package = $4/step, “Restore” package = $7/step. Oversized landings, wide steps, and optional rail cleaning may incur additional cost. Small hallways (<30 Sq. Ft.) and small closets (<30 Sq. Ft.) are included FREE of charge. Medium sized hallways (<100 Sq. Ft.) and medium closets (<100 Sq. Ft.) are considered half price areas. Any hallway or closet larger than a medium sized area (>100 Sq. Ft.) is considered a full-size area. Due to the nature of cleaning, bathrooms/toilet areas must be hand cleaned and are considered individual, full-size areas. Oversize rooms (301 sq. ft. or more) will be billed at an additional rate in accordance with the package chosen. Technicians may choose to decline service for any reason. Typical reasons for decline include weak seams or material, hazardous material, or dry clean only. Second story access homes, apartments, condos, and townhomes are subject to a $10/floor equipment fee. Sales tax is NOT included. We respect your time and make an effort to be on time for each and every client as well as provide reminder emails and confirmation calls. We ask that you provide us with the same courtesy. To enforce this requirement, last minute cancellations within 24 hours of service are subject to a $50 cancellation fee. Service territory includes any home within a 20-mile radius of zip code 75041.
*Specialty stains are considered additional charges to be determined post-inspection. Examples of specialty stains include, but are not limited to; cool-aid, coffee, ink, heavy grease, tar, gum, makeup (including lipstick, mascara, blush, etc.). Permanent color loss caused by tannin removal from items such as bleach, toothpaste, benzoyl peroxide are considered irreversible and require the use of carpet dying or repair. Carpet dyeing and repair are available upon proposal only to be given post-cleaning.